FAQs

Delivery (Within Singapore)

Less than $100 purchase (Within 3 working days) – $3

More than $100 purchase (FREE)

Exchange of items

Exchange must be done within 14 days from parcel shipped date.

All items must be returned in the same condition you receive with tags and packaging intact. Exchange will only be accepted for item with its tag intact, unworn, unwashed, unaltered. Requests for exchanges of apparels which do not meet all mentioned conditions will be rejected.

If the items are returned to us and receive within the agreed timeframe and are in the same condition as they were originally sent, your exchange will be accepted.

Items not returned to us within the agreed time frame will be rejected and sent back to customer. Shipping cost will be bore by customer if such an incident occur.

It is the customer’s responsibility ensuring the safe return of the package. We would highly recommended to return the item(s) by Signed For (Registered) post or other traceable service such as courier deliveries. Any shipping costs will be borne by the customer. Alternative you can drop by our office to have the exchange to be done.

Jean’s Heart will not be liable for non-traceable delivery methods.

Cancellations/Change Of Orders

Once order is confirmed and payment has been made, there will be strictly no cancellation or change of orders.

NON-DELIVERY

Any items being returned to us due to delivery failures or issues, we will require a delivery cost to return the item back to you.

Wrong Delivery Address / Wrong Email address

Please ensure that your email and address provided are correct. Any failure for delivery due to wrong information provided will result in a re-delivery charge if the item has been returned to us.

Wrong Items / Missing Items

If there is a mistake in your delivery parcel, please contact us within 7 working days from the ship out date. We will work on getting your shipment fixed immediately.