Panties Size Guide
Less than $100 purchase (Within 3 working days) - $3
More than $100 purchase (FREE)
Exchange must be done within 14 days from parcel shipped date.
All items must be returned in the same condition you receive with tags and packaging intact. Exchange will only be accepted for item with its tag intact, unworn, unwashed, unaltered. Requests for exchanges of apparels which do not meet all mentioned conditions will be rejected.
If the items are returned to us and receive within the agreed timeframe and are in the same condition as they were originally sent, your exchange will be accepted.
Items not returned to us within the agreed time frame will be rejected and sent back to customer. Shipping cost will be bore by customer if such an incident occur.
It is the customer's responsibility ensuring the safe return of the package. We would highly recommended to return the item(s) by Signed For (Registered) post or other traceable service such as courier deliveries. Any shipping costs will be borne by the customer. Alternative you can drop by our office to have the exchange to be done.
Jean’s Heart will not be liable for non-traceable delivery methods.